The BEST software suite is a comprehensive set of modules, ready for integration in your existing IT system. It provides the latest and most efficient technologies for decision support for troubleshooting.
The BEST modules can be grouped into three major functional areas:
- Troubleshooting Modules serve as the primary decision support tools for service representatives. (see BEST Troubleshooter)
- Authoring Modules are used to develop and deploy troubleshooting models. (see BEST Author or BEST Decision Tree)
- Administration Modules allow to configure and monitor the BEST software suite. (see BEST Admin and BEST Reporting)
All modules communicate via a central database as illustrated below:
